Case studies

Case study: Acton PCN - Virtual Group Consultation

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The challenge

Our partner, Acton PCN, as part of North West London ICB, tasked Suvera with delivering virtual group consultations for diabetes across the whole PCN population.

The overall PCN list size is 75,000.

What we did

We hosted 90 minute sessions, where we welcomed patients to the virtual group. The agenda for the session involved:

  • Diabetes education
  • Review of a diabetes results board (recent blood tests, blood pressure, weight/BMI and
  • diabetic medication‹
  • 1-to-1 discussions with a Suvera clinician, in front of the group
  • Goal setting and onward planning

Important: Diabetes VGCs are provided in addition to usual annual diabetes reviews.

Achievements

We surpassed ICB Enhanced Services and achieved 90% patient satisfaction. Due to the success of this partnership, Suvera were invited to cover Non-diabetic hyperglycaemia (NDH) and Level 1 Diabetes Enhanced Services.

What our partner said

“The team at Suvera have been a pleasure to work alongside.

In addition to exceeding expectations, they all appear to genuinely care about the patient journey, building relationships and improving patient care. They have taken feedback given onboard when needed. I would be happy to recommend working with them and their team.”  

Dr. Anil Sagar, GP Partner, Crown Street Surgery | Acton PCN
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Case study: Acton PCN - Virtual Group Consultation

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